Refund policy

Return & Refund Policy 

Last updated: April 6, 2026

Aspen Buying Group (“ABG”) operates a procurement platform that sells products sourced from approved manufacturing partners. When a customer places an order through the ABG platform, the order is submitted as a purchase order request. ABG reviews and approves the purchase order before coordinating fulfillment with the applicable manufacturer. 

Once approved, ABG arranges shipment of the product directly to the customer.

Orders are not considered final until reviewed and approved by ABG. 

Because products are shipped directly from the manufacturer, return eligibility, warranties, and restocking terms may vary depending on the manufacturer and the specific product purchased. 

Returns and Refunds 

If you believe you may be eligible for a return, refund, or replacement, you must contact Aspen Buying Group at support@aspenbg.ai so we can coordinate the request with the applicable manufacturer. 

Return eligibility, restocking fees, and refund timelines may vary depending on the manufacturer and product purchased. Restocking fees may apply according to manufacturer policies. All return and refund requests must be submitted within ten (10_ business days of product delivery.

All product warranties are provided and administered by the manufacturer. Aspen Buying Group does not provide separate product warranties. Refunds, if approved, will generally be processed within thirty (30) days.

Freight Shipments & Bill of Lading (BOL) 

Many products sold through the ABG platform are shipped via freight. 

A Bill of Lading (BOL) is the shipping document provided by the freight carrier at the time of delivery. By signing the BOL, the recipient confirms that the shipment has been received in complete and acceptable condition. 

It is the purchaser’s responsibility to inspect all freight shipments before signing the Bill of Lading. 

If a shipment appears damaged or incomplete: 

Once the Bill of Lading is signed without noting damage, the shipment is considered accepted and ownership transfers to the purchaser. In these cases, ABG may be unable to assist with returns, replacements, or refunds related to shipping damage. 

Damaged, Defective, or Incorrect Products 

Please inspect your shipment immediately upon delivery. 

If your order arrives damaged, defective, or incorrect, contact Aspen Buying Group as soon as possible so we can coordinate with the manufacturer to evaluate the issue. 

Photos of the product, packaging, and shipping materials will be required to process a claim. 

Shipping and Delivery 

Most products that are sold and shipped through the ABG platform are shipped via an ABG logistics partner. While ABG coordinates order processing, manufacturers are responsible for packaging. 

Contact
For questions regarding returns, refunds, or shipment issues, please contact: 

Aspen Buying Group 
support@aspenbg.ai 
740 W Alluvial Ave #102 
Fresno, CA 93711